Terms and conditions

These terms and conditions govern the use of the kucezaodmoriproslave.hr portal and the relationship between the portal owner, hosts listing properties on the portal and guests using it. By using the portal you accept these terms.

1. Portal owner

The portal is operated by Melinski kut j.d.o.o., Balotin prilaz 3, 10000 Zagreb, Croatia, OIB: 61419010594 (hereinafter: the Portal). Contact: infokucezaodmoriproslave@gmail.com, +385 91 569 5459.

2. The service

The Portal enables hosts to publish listings for holiday homes and party houses, and enables guests to search properties and send inquiries to hosts. The Portal is neither a landlord nor a rental agent and is not a party to any agreement between a guest and a host. Price, dates, payment, cancellation and other conditions of the stay are agreed directly between the guest and the host.

3. Hosts and listings

  • Hosts register on the Portal and are responsible for the accuracy and completeness of their profile and listings (description, photos, amenities, price, availability).
  • Hosts guarantee that they rent their property in accordance with Croatian regulations (licence to provide accommodation, guest registration, tourist tax and other obligations) and that they have the right to publish the photos and texts provided.
  • The Portal reviews listings before publication and may refuse, temporarily hide or remove any listing that is inaccurate, misleading or contrary to the law or these terms.

4. Listing packages and payment

  • Listing is arranged by purchasing a package that sets the number of properties and the duration (1, 2 or 3 years). Package prices are published on the packages page.
  • Payment is made by bank transfer or online and mobile banking (including scanning the barcode) using the details in the order confirmation.
  • The package is activated once the payment has been received and runs from the date of activation.
  • VAT is not charged – Melinski kut j.d.o.o. is not registered for VAT (Art. 90(1) of the Croatian VAT Act).
  • Once activated, a paid package is non-refundable, unless the law provides otherwise or the Portal cannot provide the service through its own fault.

5. Guests and inquiries

An inquiry sent through the Portal is forwarded to the host, who replies to the guest directly. Sending an inquiry does not create a booking or any obligation to pay. A booking is made only by agreement between the guest and the host.

6. Liability

The Portal makes every effort to keep the website working properly and its general information accurate, but is not liable for the content of listings, the condition of properties, the performance of agreements between guests and hosts, or any damage arising from that relationship. The Portal is not liable for temporary unavailability of the website due to maintenance or technical issues.

7. Personal data

We process personal data in accordance with the General Data Protection Regulation (GDPR) and only to the extent necessary to provide the service. Inquiry details are forwarded to the host the inquiry is addressed to. More information is available in the Legal notice.

8. Complaints

You may submit a complaint in writing to infokucezaodmoriproslave@gmail.com or to the Portal's postal address. We reply to complaints within 15 days of receipt.

9. Final provisions

These terms are governed by the laws of the Republic of Croatia. Disputes that cannot be resolved amicably fall under the jurisdiction of the competent court in Zagreb, unless consumer protection rules provide otherwise. The Portal may amend these terms; amendments take effect upon publication on this page.

These terms apply from 4 October 2026.